Privacy Policy

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Introduction

At Emergency Carpet Cleaning Carrum Downs, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or use our services. By accessing or using our website (emergencycarpetcleaningcarrumdowns.au), you consent to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following types of information when you visit our website or interact with us:
  • Personal Information: This includes your name, email address, phone number, and service address, which you provide when booking our services or contacting us.
  • Payment Information: When you make a payment for our services, we may collect your payment details through secure payment gateways.
  • Usage Data: We may collect data about how you interact with our website, such as your IP address, browser type, and the pages you visit.
  • Cookies: Our website may use cookies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings.

  1. How We Use Your Information

We use the information we collect for the following purposes:
  • Provide Services: To process your bookings, confirm appointments, and deliver our carpet cleaning services.
  • Customer Support: To respond to your inquiries, provide assistance, and address any issues or concerns.
  • Improve Our Services: To analyze usage data and enhance the functionality and performance of our website and services.
  • Marketing: With your consent, we may use your contact details to send promotional emails about new services, special offers, or updates related to our business. You can opt-out of marketing communications at any time.

  1. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in performing business functions, such as payment processing or website hosting. These third parties are obligated to maintain the confidentiality of your information and use it only for the specific services they provide to us. We may also disclose your personal information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

  1. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, including encryption, to protect the data you provide. However, no method of electronic transmission or storage is 100% secure, so we cannot guarantee the absolute security of your information.

  1. Your Rights

As a customer, you have the following rights regarding your personal information:
  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You may request that we update or correct any inaccurate information.
  • Deletion: You can request the deletion of your personal information, subject to applicable laws.
  • Opt-out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or by contacting us directly.
To exercise any of these rights, please contact us using the information below.

  1. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.

  1. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information as quickly as possible.

  1. Changes to This Privacy Policy

Emergency Carpet Cleaning Carrum Downs reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for any changes.

  1. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights regarding your personal information, please contact us: By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.