Terms & Conditions

General Terms

• These Terms & Conditions govern your use of our website and services.
• We reserve the right to update these terms at any time without prior notice. Continued use of our website signifies acceptance of the revised terms.

Service Agreement

• Our services are provided on the basis of the details you provide during booking. It is your responsibility to ensure the accuracy of this information.
• We aim to deliver same-day services; however, availability may vary depending on demand, location, or unforeseen circumstances.
• Service charges will be agreed upon at the time of booking, and payment is required as per our specified terms.

Booking and Cancellation

• Service Bookings: Bookings can be made via our website, phone, or email.
• Cancellations: Cancellation or rescheduling must be communicated at least 24 hours prior to the appointment. Late cancellations may incur a fee.

Customer Responsibilities

• You must ensure that the area to be serviced is safe, accessible, and free from hazards.
• Our team will not be held responsible for damage resulting from pre-existing conditions, including fragile or damaged furniture.

Limitation of Liability

• We are committed to providing professional and high-quality services; however, we are not liable for:
• Delays caused by events beyond our control.
• Any loss or damage resulting from incorrect information provided during booking.
• Our liability is limited to the value of the services provided.

Payment

• Payment is due upon completion of services, unless otherwise agreed in writing.
• We accept payments via cash, card, or other methods specified at the time of booking.

Intellectual Property

• All content on our website, including text, images, and logos, is the property of Emergency Carpet Cleaning Carrum Downs and protected by copyright laws.
• You may not copy, reproduce, or distribute our content without written consent.

Privacy

• Your personal information will be handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in the policy.

Third-Party Links

• Our website may include links to third-party websites. We are not responsible for the content or practices of these external sites.

Disputes and Governing Law

• These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be resolved in accordance with Australian law.

Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us:
• Emergency Carpet Cleaning Carrum Downs
• Website: https://emergencycarpetcleaningcarrumdowns.au/
• Email: info@emergencycarpetcleaningcarrumdowns.au
• Phone: 0342403141